Product Awareness & Usage
SME Loans
Loading...
Agriculture Loans
Loading...
Youth Loans
Loading...
Women Empowerment Loans
Loading...
Other
Loading...
Brand Perception & Product Satisfaction
Brand Perception Radar
How customers perceive Acute Capital across five brand dimensions
Loading...
Professionalism 82.5%
Reliability 77.5%
Innovation 65%
Trust 60%
Accessibility 60%
Product Satisfaction Comparison
Customer satisfaction and awareness by product
Loading...
Strategic Recommendations
Prioritised Action Plan
Management recommendations derived from survey findings, ranked by priority and implementation status
Priority
Recommendation
Area
Status
High
Reduce loan processing time through process automation
Service Delivery
▶ In Progress
High
Enhance staff communication and customer engagement training
Staff Performance
▶ In Progress
High
Implement structured complaint tracking system
Complaint Management
◉ Planned
Medium
Improve digital accessibility of loan application portal
Accessibility
◉ Planned
Medium
Introduce proactive follow-up calls post-loan disbursement
Customer Experience
◉ Planned
Medium
Launch targeted awareness campaign for Youth and Women Empowerment Loans
Product Awareness
◇ Not Started
Low
Develop FAQ and self-service knowledge base for customers
Communication
◇ Not Started
Low
Establish quarterly internal customer satisfaction reviews
Internal Customers
◇ Not Started
